98ab's Privacy Policy

1. Introduction & Scope

98ab ("we", "us", or "platform") is an online casino and betting service provider operated specifically for users in Bangladesh. This privacy policy provides a complete description of how we handle the personal information you provide when using our website, mobile interface, and related services.

By using our platform, you are considered to have given your consent to the methods of data collection and processing described in this privacy policy. If you do not agree with any condition of this policy, please refrain from using our services and contact our support team.

2. Information We Collect

To register an account on 98ab and run our services smoothly, we collect various types of information. Below is a category-by-category description of the information collected:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for verification purposes)
• Permanent address
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, Rocket account numbers (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Usage Information

• Game play history and betting details
• Time spent on the platform and preferred categories
• Bonus and promotion claim records
• Records of communication with customer support

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login location and time
• Cookie and session data

3. How We Collect Information

98ab collects your information in the following ways:

3.1 Information Provided Directly

When you create an account on our platform, complete the verification process, submit a deposit or withdrawal request, or contact our support team — you are providing information to us directly. This information is essential for us to deliver our services.

3.2 Automatically Collected Information

Some information is collected automatically while you use our platform. This includes technical details about your device, browsing behaviour, and session data via cookies. This information helps us ensure the platform functions properly and improve the user experience.

3.3 Information Received from Third Parties

In some cases we may verify information from legitimate third-party sources. This includes identity verification services and payment processors. Such information is used solely to ensure security and prevent fraud.

4. Purposes for Using Information

98ab uses the information it collects only for the following legitimate purposes:

1. Account management and verification: Your information is used to confirm your identity, protect account security, and prevent unauthorised access.
2. Processing financial transactions: The financial information you provide is used to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
3. Providing customer support: Your contact information is used to resolve your issues quickly and to improve the quality of our 24/7 live chat and email support.
4. Security and fraud prevention: Usage data is analysed to detect suspicious activity, prevent money laundering, and ensure platform security.
5. Ensuring responsible gaming: Information is used to monitor play patterns, activate user protection measures, and effectively manage responsible gaming tools.
6. Service improvement: Collected information is used to analyse the user experience, improve platform performance, and add new features.
7. Meeting legal obligations: Necessary information is stored and processed to comply with applicable laws and regulations and to respond to requests from regulatory authorities.

5. Data Storage & Security

98ab places the highest importance on protecting your information. We maintain multiple layers of security measures following industry best practices:

5.1 Technical Security

• SSL encryption: All data transmissions are secured using 256-bit SSL encryption.
• Firewall protection: Advanced firewalls are kept active to prevent unauthorised access.
• Secure servers: Your information is stored in safe and protected data centres.
• Two-factor authentication: An additional verification layer is used to strengthen account security.

5.2 Data Retention Period

We retain your information only for as long as it is needed or is legally required to be kept. Generally, financial information is retained for five to seven years after account closure, as required by legal obligations. Information that is no longer needed is securely deleted after the designated period.

5.3 Staff Access

Only authorised staff members who need the information to carry out their work can access your personal information. All staff operate under strict confidentiality agreements and participate in regular security training.

6. Sharing Information with Third Parties

98ab respects the confidentiality of your information. We may share information in the following limited circumstances and subject to strict conditions:

6.1 Payment Processors

To process your financial transactions, we share necessary information with bKash, Nagad, Rocket, and authorised banks. This information is used solely to process the specific transaction, and these institutions comply with strict financial security regulations.

6.2 Technology Service Providers

To operate the gaming platform, we work with technology partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Only the minimum information necessary to provide the service is shared with these partners, and they are contractually obliged to comply with our privacy standards.

6.3 Legal Requirements

If disclosing information is required by a court order, a lawful request from a government authority, or applicable law, 98ab will fulfil its legal obligations. In such circumstances we will make every effort to notify you as far as possible, unless the law prohibits this.

7. Cookies & Tracking Technologies

98ab uses cookies and similar technologies to ensure the platform functions properly and to improve the user experience.

7.1 Cookies We Use

• Essential cookies: These are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and save your preferences.
• Functionality cookies: These cookies help remember your language preferences and account settings.
• Analytics cookies: Analytics cookies are used to understand which parts of the platform are used most and to improve the quality of the service.

7.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, please note that disabling essential cookies may limit some platform functionality and cause issues with login and transactions.

8. Your Rights & Choices

As a registered user of 98ab, you have the following rights over your own information:

• Right to access: You can contact our support team at any time to find out what information we hold about you.
• Right to correction: If your account contains incorrect or incomplete information, you can request that it be corrected.
• Right to request deletion: In certain circumstances, beyond legal obligations, you can request that your information be deleted. However, this request may be limited if there is an active account or unresolved transactions.
• Right to object to processing: You can object to your information being processed for specific purposes, particularly in the case of marketing communications.
• Right to data portability: You can request to receive your information in a readable format.

To exercise any of the above rights, please contact our support team via live chat or by emailing [email protected]. We will verify your request and respond within a reasonable time.

9. Protection of Minors' Information

98ab is a platform operated solely for individuals aged 21 and above. We do not knowingly collect information from any person under the age of 21 or allow them to operate an account.

We use age verification methods during the registration process. If for any reason a minor's information enters our system, the related account will be closed immediately upon detection and the collected information will be securely deleted.

If you become aware that a minor is using our platform, please notify us at [email protected].

10. Policy Changes

98ab may update this privacy policy periodically to keep pace with changes to our services, new legal obligations, or industry best practices. For any significant changes to the policy, we will take the following steps:

• The "Last updated" date at the top of the page will be updated.
• A notification of the changes will be sent to your registered email.
• A notification about significant changes will be displayed on the platform at login.

Continuing to use 98ab after the updated policy is published will be considered acceptance of the new policy. We recommend that you review this page regularly.

11. Contact

If you have any questions, concerns, or rights-related requests about this privacy policy, you can contact us through any of the following ways:

For more details, you can visit our FAQ page, or review our Terms and Conditions. 98ab is always committed to protecting your personal information.